Case Analysis

You are CEO of Mercy Hospital. Recently, a community patient satisfaction survey was sent to Mercy’s patients asking about their ideal hospital setting. Many patients wrote that they wanted a balance of physical, emotional, and spiritual attention as part of their care.

You have been working closely with a physician leadership team and a community advisory board to develop an outpatient center that incorporates integrative healing therapies and a broad array of medical services to meet the needs of the community.

• How will you ensure that your outpatient center has the three desired components: compassionate care, patient-centered care, and a healing environment?
• What types of programs and services will you provide in your plan in response to the patient satisfaction survey?

This assignment should require 2 – 4 pages of text (including cover and reference pages). References must be taken from the class, or UMUC online library

*** Double spaced and be 2-4 pages in 12 point New Times Roman font***