As a consultant who is sitting in on the meeting at Extrude-Rite, how would you advise the group to approach the development of a definition of quality? How can the various stakeholder concerns be addressed? How do the traits of quality need to be considered in this process?

devry GSCM588 week 1 discussion dq 1 & dq 2

dq 1

Definition of Quality (graded)
Review the You Decide, then respond to the question below:

As a consultant who is sitting in on the meeting at Extrude-Rite, how would you advise the group to approach the development of a definition of quality? How can the various stakeholder concerns be addressed? How do the traits of quality need to be considered in this process?

dq 2

Supplier Quality (graded)
Why is it important that a supplier’s definition of quality link well to the receiving organization’s definition of quality?

devry GSCM588 week 2 discussion dq 1 & dq 2

dq 1

Quality Thought Leaders—Past and Present (graded)
Explain what a quality management philosophy is and then identify which quality guru best fits your organization’s quality management philosophy or the way that you would want your organization to operate. Dig deep into the thought leaders—perhaps a mix of approaches is the best approach. Be sure to explain why you feel this way.

dq 2

Quality Awards (graded)
In Doc Sharing, find the file labeled D-Quality Awards Guide_Roberson.docx. Choose an award from it and research it on the website. Provide some background on what your chosen award process is and list the advantages and disadvantages of the award. Identify whether it links to any of the quality management gurus’ philosophies. Be sure to explain why you feel this way.

devry GSCM588 week 3 discussion dq 1 & dq 2

dq 1

Kano Model (graded)
Explain how the Kano model can help organizations plan for and satisfy different types of customer groups. How might the Kano model help an organization define quality?

dq 2

Supplier Quality and the Voice of the Customer (VOC) (graded)
Explain the VOC concept, then link VOC to the supplier relationship with the receiving organization. Discuss the advantages and disadvantages of practicing VOC in this manner, taking into account areas in which mistakes in VOC can have detrimental results.

devry GSCM588 week 4 discussion dq 1 & dq 2

dq 1

SWEATT Model (graded)
In Doc Sharing, find the file labeled SWEATT Model and read the presentation. How can this model be used to guide leadership decision making and organizational behavior. Link your response to the Wisdom to Tradition model described in the Week 2 Lecture.

dq 2

Different Views on Leadership (graded)
Using the NASA example in the lecture, examine other (quality) failures that have been attributed to leadership. Detail the background of the issue, then explain what went wrong. Finally, what do you think might have been some underlying reasons for the (quality) failure? Link your answer to the concepts of defining quality, quality strategy, and the Kano model from Weeks 1, 2, and 3 (respectively).

devry GSCM588 week 5 discussion dq 1 & dq 2


The Cost of Quality and Suppliers (graded)
Explain the cost of quality concept—both the advantages and disadvantages. Discuss how having an effective cost of quality program at suppliers can improve the overall quality of supplier-delivered components and services to the receiving organization.

dq 2

Lead and Lag Indicators (graded)
Explain the concept of lead and lag indicators. Why would the development of such a diagram aid organizations in developing a performance measurement system? Link your response to the discussion on quality strategy from Week 2 and the SWEATT model from Week 4.

devry GSCM588 week 6 discussion dq 1 & dq 2

dq 1

Quality Function Deployment (QFD) (graded)
Explain the concept of QFD. How do the elements of the QFD diagram link to our class discussions (e.g., the right side of the QFD diagram is all about defining quality). Then explain how the QFD diagram should be implemented in an organization and how the QFD diagram can be used cross functionally (across departments) to improve quality (you might want to review the approach of Crosby, from Week 2, as you answer this question).

dq 2

Process Management and Supplier Quality (graded)
Using the information from our text and the lecture material on process management, explain how some of the tools described (e.g., flowcharts, histograms, etc.) can be used to determine whether supplier quality is at the desired levels. Why would it be important for an organization to have a standard way of looking at (and evaluating) supplier quality relative to process management?

devry GSCM588 week 7 discussion dq 1 & dq 2

dq 1

Statistical Process Control (graded)
What is statistical process control? What does statistical controlmean? What is the difference between capability and control? What is the difference between repeatability and reproducibility? Please provide examples for each.

dq 2

Problem Solving and Supplier Quality (graded)
How can a problem-solving model be used to guide the process of quality improvement in an organization’s product and services? What are the advantages and disadvantages of using a problem-solving model (e.g., can problem-solving models slow down the problem-solving process)? Link your response to the need for suppliers to have a robust and effective problem-solving process.

dq 3

Cumulative Learning

This is a very important question for each student as he or she reflects on our learning during the course, because it factors into the upcoming Final Exam. Your answer should be two to three paragraphs long and demonstrate a holistic understanding of the course material.

Given our study of quality over the past 7 weeks, what value have you found relative to the study of quality? How have your views on quality developed over the course of our study? What have been the two outcomes from this course that you will be able to apply personally or professionally? Be sure to explain why.

devry GSCM588 week 4 midterm latest

  1. Question : (TCO A) Who is in the best position to define quality for a product or service? Is it the customer, the producing organization, regulators? Of the three stakeholders listed, who has the most input in how quality is defined for a product or service? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 2. Question : (TCO G) Explain the key management and organizational principles that are necessary for effective implementation of Six Sigma. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 3. Question : (TCO D) Explain the value of using a quality award to drive quality improvement efforts at an organization or a supplier. Why do you think quality awards are not more well-known? How might organizations use quality awards to improve customer perception of quality? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 4. Question : (TCO C) Compare Deming’s Theory of Profound Knowledge and Crosby’s Absolutes of Quality Management. Do these theories conflict or complement each other? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
Question 5. Question : (TCO A) Explain the Wisdom to Tradition model (Week 2 Lecture). How can the Wisdom to Tradition model be used improve the quality culture of an organization? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
Question 6. Question : (TCO E) Relative to a total customer service strategy (Week 3 Lecture), select one of the four major areas identified and discuss how the area you selected links to the concepts of the Kano model. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 7. Question : (TCO E) Explain the concept of the Kano model. Why is it important for organizations to help customers establish Kano levels that are appropriately linked to the value trait of quality? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Question 8. Question : (TCO C) What can the leadership of an organization do to ensure that quality issues, when they happen, reach the appropriate level of leadership? Link your response to the development of a robust quality strategy and the quality award process. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

devry GSCM588 all week course project ( 2,3,6&7)

GSCM588 Course Project Requirements

Topic Selection

  1. Select a specific organization of interest to you and identify aquality management related problem(s) in the firm. Examples may be poor quality levels, high cost of quality, poor product or service design, high levels of internal or external failures, and so on. Feel free to add to this list if you need to.
  2. You are taking on the role as a quality management consultant and the executives of your chosen organization have asked you to submit a recommended direction to implement a quality management initiative to address the quality management related problem(s) you identified above(e.g., Six Sigma, lean principles, TQM, SPC, balanced scorecard, etc.).
  3. You also need to identify which of the course TCOs and specific topics in the Syllabus are related to the problem you identify.
    Research Sources

  4. All papers must have a minimum of eight scholarly sources (other than textbook) cited within the text of the paper and identified in the References section.

  5. Additional research sources can be attached in an appendix.
  6. All sources must be in two place: They need to be identified in the References section and must also have a corresponding citation in the body of the paper.
  7. To access and use EBSCOhost for your research, use this link: Paper Format
  8. All papers should be single sided, doublespaced, and written in12-point Times New Roman font.
  9. The paper should be between 10 and 12 pages, excludingthe cover page, reference pages, and appendices.
  10. The first page should include the title of the work, student name, address, telephone and e-mail address, course number, date, and instructor’s name.
  11. Follow APA style for general format and citations.
  12. Paper sections must adhere to the guidelines below and each section must be labeled in the text.
  13. The language should be clear, concise, and precise.
  14. The tone should be professional, consistent, and not filled with jargon.
  15. Grammar and syntax (sentence structure) must be correct.
  16. The report must be free of misspellings and typos.
    Tables and Figures

  17. All figures and tables must be referred to in your text before they appear on the page.
    a. Figures and tables should appear on the same page as the text that refers to them, or on the next page.

  18. All figures and tables need captions. Captions go below figures and above tables.
    Quotations and Citations

  19. Quotations and citations are crucial components of a research paper.

  20. Failure to properly cite research sources and borrowed ideas is plagiarism.
  21. Papers submitted without citations and references will be returned to the student with no grade.
  22. Refer to the APA style guide for assistance with properly citing quoted and/or borrowed materials and ideas.


Week 1 Look forward in the weekly readings and lecturesand familiarize yourself with course content and then select an organization and problem area to research for ideas.

Week 2 Submit a written project proposal containing the following.

  1. Follow the example GM588 Final Project Proposal outline provided in Doc Sharing.
    Weeks3–6 Continue to work on the class project; seek instructor help as required.

Conduct library research on your topic.

  1. Identify a minimum of eight scholarly resources for your project.
  2. All resources for the paper should come from the DeVry library and must be of scholarly/journal quality.
  3. Use the librarians for assistance in accessing materials.
    Please note: Articles found online (consulting company websites, Internet magazines, or other blogs) will not be considered acceptable scholarly resources. Conduct your research through a library where you can be assured that the sources are of scholarly quality. For example, please do not use Wikipedia!

Week 7 Submitthe completed project to the assignment area for grading.

Project Outline

Please print out the Course Project Outline available in Doc Sharing and use it as a checklist while constructing your paper and again before you turn it in.

Your paper must include the following sections.


Title Page 5 This should contain the title of your quality management research paper; your name, address, e-mail address, and telephone number;the course number and title; the instructor’s name; and the date.

Introduction 10 Provide an overview of the organization and give enough information about the firm to acquaint an unfamiliar person (no matter how famous the company). Identify the company’s name, location, size, and market segment (business line), and give a brief history. Identify the essential issues, events, or actions to help frame the problem and subsequent discussion points.

Problem Statement 15 Identify and clearly state the problem (the quality management issues that you have selected to research).

The problem statement should identify the major reason(s) for the recommended direction to implement a quality management initiative.

A well-formed problem statement has the following.

  1. Focus: The problem should be well defined and specific enough for the reader to gain a clear idea of the quality management area and the direction of your study and research.
  2. Structure: If the problem statement is sufficiently focused, it will provide a basis for decisions about which information to include and which to exclude from the paper.
  3. Significance: The significance section is the area where you need to answer the magic question: “So what?” The significance makes your research worth it to the reader. It is great if you can link this more to quality and productivity issues and provide numbers to support your direction.
    Literature Review 30 • You must address a minimum of eight scholarly resources in this section (excluding the textbook).

Provide an analysis and synthesis of the various authors from the research that significantly informed your analysis and proposed solutions.
You may have found conflicting opinions or theories related to your topic area. Identify and discuss any such contrasts and/or describe in detail significant agreement among your sources.
Your literature review should be separate and distinct from your analysis section; it is a summation of your research.
The “best practices” of quality management that were covered in the course and that link with your direction should be cited in this section.
Use subtitles as necessary.
Citations are a must!
Analysis 30 Explore the problem in depth and with scholarly rigor.

Provide an identification and description of the potential root causes of the problem or issue. Be sure not to address only symptoms of your problem. Diagnose the problem and its origins as best you can.

A critical element of this section is to apply the best practices of quality management concepts and models from the textbook, class discussions, and researched sources.

Discuss the concepts, ideas, or insights that are most valuable in helping you make sense of the causes of the problem. Support your analysis with reference to appropriate research material.

Citations are a must!


30 Identify the quality management initiative and recommended direction that you have chosen. Explain its relevance and significance in how it will address the quality management issue(s) and reason(s) that you identified in the problem statement area.

Citations are a must!

Note: Please remember in this section you also need to touch on how you will be able to measure success. Think of the “lead-lag” indicator concepts from the course readings and lectures.

Reflection 10 In this section, you are to reflect on your learning from this assignment. Identify the areas that you found most interesting and also identify areas that you feel will assist you most in your career.

References 10 You must use no fewer than eight library resources outside your textbook.

All references must be cited in two places: within the body of your paper and on a separate reference list. Choose references judiciously and cite them accurately. Cite all sources using APA format.

Please note: Citing an author’s work within your text documents your research, identifies the source for readers, and enables readers to locate the source of information in the alphabetical reference list at the end of the paper.

To use the ideas or words of another person without crediting the source is plagiarism. Plagiarism in its purest form involves copying passages either verbatim or nearly verbatim, with no direct acknowledgment of the source. The most common form of plagiarism is to paraphrase information from your source material. Paraphrasing does not relieve you of the obligation to provide proper identification of source data.

The best way to avoid plagiarism is to make sure all quotes, ideas, or conclusions not your own are given proper acknowledgment in your text. A key thought to remember is “If you did not write it, cite it!”