How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?

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Devry GSCM326 Week 3 Discussion DQ 1 & DQ 2

DQ 1

TQM Leaders (graded)

How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?

DQ 2

Who Is the Customer? What Are His or Her Needs? (graded)

What are the dimensions of service quality? How do these dimensions affect customer perception? How do the quality dimensions, as defined by David Gavin, relate to the dimensions of service quality