How would you handle conflict between an Employee & Customer

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DISCUSSION QUESTIONS

“How would you handle conflict between an Employee & Customer”

Mala Amarsingh, a JetBlue flight attendant, was verbally assaulted and spit upon by a passenger as she waited to board her flight.  Amarsingh lost her cool, cursed back, and was terminated by the company. Assuming you are the vice president of JetBlue and that you just became aware of the situation involving Ms. Amarsingh, what would you do?

You will be paired via discussion board to discuss your course of action.

Respond to these questions, in the message forums:

1. Determine what you would

2. Provide Why you chose this option

4. Determine if you would change your original decision based on your discussions.