In this module’s readings and on the Baldrige website, it is suggested
that a commitment to quality begins and ends with leadership. Discuss
the steps that a leader would need to take to implement a change in
overall quality. As a suggestion, some of the steps covered in your
paper could include initial identification of poor quality, who should
be involved in the improvement process (management, customers,
consultants, etc.), how to get employee buy-in, level of oversight
required and by whom, implementation, etc.
To complete this assignment, review the Short Paper/Case Study Rubric document.