The roles that staff personnel perform include all of the following EXCEPT:

MGT 101 Principles Of Management Final Exam Answer

Question 1 1 points Save
When creativity is desirable, then:
the organization should be completely centralized
the organization should be completely decentralized
some degree of decentralization is desirable
it is impossible to recommend centralization or decentralization in this situation

Question 2 1 points Save
In order to raise the odds their commands will be accepted, Barnard recommends:
the manager uses informal channels of communication
each organization member receive directions from the most expedient communication channel
the line of communication between manager and subordinate go through the CEO
commands are authenticated as coming from a manager

Question 3 1 points Save
According to staff personnel, one reason for line/staff conflict is that line personnel:
tend to assume staff authority
do not give sound advice
fail to keep staff personnel informed of their activities
resist new ideas

Question 4 1 points Save
The three main types of authority that can exist within an organization are:
line, staff, and formal
staff, informal, and formal
line, staff, and functional
line, functional, and formal

Question 5 1 points Save
The most basic method of dividing job activities is the:
process control method
customer location method
centralization method
functional similarity method

Question 6 1 points Save
The roles that staff personnel perform include all of the following EXCEPT:
the advisory or counseling role
the service role
the financial role
the control role

Question 7 1 points Save
All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT:
emphasize the objectives of the organization as a whole
encourage and educate line personnel in the appropriate use of staff personnel
deal intelligently with resistance to change, rather than view it as an immovable barrier
all of the above should be used by staff personnel to reduce line-staff conflict

Question 8 1 points Save
The process of assigning job activities and related authority to specific individuals in the organization is termed:

Question 9 1 points Save
The three steps of the delegation process are:
create accountability, promote acceptance, and require performance
assign specific duties, grant authority, and create accountability
assign responsibility, create accountability, and assign specific duties
create responsibility, grant authority, and promote acceptance

Question 10 1 points Save
The amount of power an individual in an organization possesses is:
total power
position power
personal power

Question 11 1 points Save
A manager who quietly makes her significant achievements visible to others and builds up a successful record and a solid professional reputation is attempting to increase her:
personal power through creating a belief she possesses a high level of expertise within the organization
position power through creating a belief she possesses a high level of expertise within the organization
personal power by establishing a sense of identification with the manager
position power by establishing a sense of identification with the manager

Question 12 1 points Save
Which one of the following is NOT one of the three main steps of the controlling process?
taking corrective action
measuring performance
establishing policies and rules
comparing measured performance to standards

Question 13 1 points Save
A sign that a problem exists is:
declining sales
a symptom
low employee morale
a standard

Question 14 1 points Save
A good, objective method of determining the optimal amount of control to use is:
the Delphi technique
cost-benefit analysis
linear programming
post-control processes

Question 15 1 points Save
The power derived from a manager’s relationship with others is:
total power
position power
personal power

Question 16 1 points Save
Making something happen the way it was planned to happen is:

Question 17 1 points Save
The controller would most likely report to which of the following individuals?
chairperson of the board of directors
chief executive officer
outside accounting firm
vice president of finance

Question 18 1 points Save
Factors within an organization that are barriers to organizational goal attainment are:

Question 19 1 points Save
Because of its value to management, ______________ should be _____________ as much as possible.
communication, ignored
message encoding, ignored
feedback, encouraged
nonverbal communication, practiced

Question 20 1 points Save
Which of the following statements is most accurate regarding nonverbal communication:
nonverbal communication is usually consistent with verbal communication
nonverbal communication usually contains more meaning than verbal communication
nonverbal communication should be ignored
managers do not need to be effective at reading nonverbal communication

Question 21 1 points Save
The originator of an interpersonal communication is the:
both a and b

Question 22 1 points Save
In interpersonal communication, the destination’s reaction to a message, is known as:
the communication process

Question 23 1 points Save
Which form of communication is primarily used for coordinating various activities?
formal communication
lateral organizational communication
downward organizational communication
upward organizational communication

Question 24 1 points Save
A position description is an example of which form of communication?
upward formal communication
downward formal communication
downward informal communication
lateral formal communication

Question 25 1 points Save
Which of the following strategies should be followed to encourage the flow of formal communication channels?
Support the flow of clear and concise statements through formal communication channels
Take care to ensure that all organization members have free access to formal communication channels
Assign specific communication responsibilities to staff personnel
All of the above are effective strategies for encouraging the flow of formal communication

Question 26 1 points Save
Organizational communication that follows the lines of the organizational chart are:
verbal communication
informal organizational communication
formal organizational communication
nonverbal communication

Question 27 1 points Save
A source can gather nonverbal feedback simply by:
watching the nonverbal response of the destination to the message
testing the destination
asking the destination questions about the message
listening to the destination’s verbal response to the message

Question 28 1 points Save
Passing information from one individual to another in a series, or sequence, is known as:
lateral organizational communication
the grapevine
serial transmission

Question 29 1 points Save
The unique way in which a manager perceives organizational problems are:
forces in the environment
forces in the task
forces in the manager
forces in the subordinate

Question 30 1 points Save
The most widely used basis for establishing departments within the formal structure is:
functional departmentalization
product departmentalization
geographic departmentalization
customer departmentalization

Question 31 1 points Save
Helgesen stipulates that ______________tend to create networks or “webs” of authority.
men managers
women managers
all managers
there are not any managers who do this

Question 32 1 points Save
Which of the following statements would be most accurate if subordinates’ activities were very similar?
there could be a large span of control
there is no need for unity of command
the organization should be departmentalized by product
the organization should be departmentalized by manufacturing process

Question 33 1 points Save
The main criticism of Max Weber’s bureaucracy is that it:
violated the unity of command concept
created a narrow span of control
did not give enough concern for the human variable
did not emphasize specialization of labor

Question 34 1 points Save
The main components of Weber’s bureaucracy include all of the following EXCEPT:
detailed procedures and rules
a clearly outlined organizational hierarchy
impersonal relationships among organizational members
task duplication

Question 35 1 points Save
A unique group of resources established by management to perform some organizational task is:
an organizational team
a group
a standing committee
a department

Question 36 1 points Save
The assignment of various portions of a particular task among a number of organizational members is:
division of labor
unity of command
span of control

Question 37 1 points Save
The writer who had the most profound influence on classical organizing theory was:
Max Weber
Frederick Taylor
Abraham Maslow
Henri Fayol

Question 38 1 points Save
All of the following are characteristics of successful JIT programs EXCEPT:
high quality of materials purchased from supplies
closeness of suppliers
well-organized receiving and handling of materials purchased from suppliers
low management commitment and support

Question 39 1 points Save
Which of the following ratios should be used when evaluating an organization’s performance?
return on investment
inventory turnover
current ratio
all of the above

Question 40 1 points Save
The operational plan of action outlining which goods and services an organization will produce is a:
marketing strategy
product strategy
process strategy
layout strategy

Question 41 1 points Save
The ratio that is calculated by dividing sales by inventory (measured in dollars) is the:
current ratio
debt ratio
inventory turnover ratio
return on investment ratio

Question 42 1 points Save
Scheduling, sequencing, routing, dispatching, and expediting are all:
cost-benefit analysis activities
break-even analysis activities
shop-floor activities
top-management directional activities

Question 43 1 points Save
The algebraic equation for the determination of the break-even point is:
BE = VC/(P-FC)
BE = P/ (FC-VC)
BE = C/R
BE = FC/(P-VC)

Question 44 1 points Save
A control tool where the manager assigns a specialized set of objectives and action plans to workers and then rewards those workers on the basis of how close they came to reaching their goals is:
management by exception
management by objectives
management by consideration
manpower planning

Question 45 1 points Save
Operational tools used to establish labor standards useful for planning, control, productivity improvements, and compensation are:
manpower plans
work measurement methods (Operational Tools in Human Resource Strategy, difficult)
motion-study techniques
work methods analysis

Question 46 1 points Save
The amount of revenue that exceeds the total costs of producing the products sold is:
total revenue
break-even point
total costs

Question 47 1 points Save
Which of the following is an observable symptom of undesirably high stress levels?
chronic worrying
increased aggression
all of the above

Question 48 1 points Save
Which of the following is NOT a guideline for reducing the resistance to change?
change should be made as quickly as possible
avoid surprises
make tentative change
promote real understanding of the change

Question 49 1 points Save
When workers come into the office frequently, but are not assigned a permanent office space:
it is called tethering workers
the worker is called fully mobile
it is called hoteling
it is called telecommuting

Question 50 1 points Save
When an organization ties together company stakeholders through e-mail or the Web, it is creating a:
virtual team
virtual corporation
virtual office

Question 51 1 points Save
Which of the following statements is most accurate regarding the research conducted on the managerial grid?
grid OD leads to increased profit for the organization
grid OD leads to positive changes in managerial behavior
grid OD leads to positive changes in managerial attitudes
more testing needs to be completed before any conclusive statements can be made

Question 52 1 points Save
Which of the following would NOT be considered a potential advantage to matrix organizations?
better customer relations
shorter project development time
lower project costs
more complex internal operations

Question 53 1 points Save
The best rationale for modifying an existing organization is to increase:
organizational effectiveness
employee morale
customer service

Question 54 1 points Save
Another name for a matrix organization is:
a project organization
a complex organization
a multi-level multinational corporation
a traditional organization

Question 55 1 points Save
The primary advantage of changing a traditional organization into a matrix organization is that it:
creates a more complex internal organization
is flexible
enhances the equal application of company policies
is easier to manage

Question 56 1 points Save
The process of increasing the number of operations an individual performs in a job is:
job rotation
job enlargement
job enrichment
team management

Question 57 1 points Save
According to Argyris’ continuum, as individuals mature they are more likely to do all of the following EXCEPT:
have increasing needs for more activity
have a short-term perspective
have deeper and more lasting interests
have control over their own destiny

Question 58 1 points Save
A reward that consists of the elimination of an undesirable consequence of behavior is:
positive reinforcement
negative reinforcement

Question 59 1 points Save
A manager who has a cooperative, team-centered management style who prefers to influence subordinates to complete tasks through team efforts probably has a high need for:

Question 60 1 points Save
Which of the following focuses on managing human activity by controlling the consequences of performing that activity?
job enrichment
Needs-Goal Theory
behavior modification

Question 61 1 points Save
According to McClelland, people who are greatly motivated to influence other people and to assume responsibility have a high need for:

Question 62 1 points Save
Rewards that come directly from performing a task are:
extrinsic rewards
intrinsic rewards

Question 63 1 points Save
The most fundamental motivation theory that begins with an individual feeling a need is:
ERG theory
equity theory
Herzberg’s Two-Factor Theory
Needs-Goal Theory

Question 64 1 points Save
In Likert’s Management System, which management style can be categorized by a lack of confidence or trust in subordinates, with the bulk of all decision-making being done at the top of the organization?
System 1
System 2
System 3
System 4

Question 65 1 points Save
In order to avoid the potential weaknesses of performance appraisals, supervisors should do all of the following EXCEPT:
view paperwork as an aid in providing feedback
make the appraisal as tactful as possible
make the appraisal as objective as possible
view the appraisal process as a means of rewarding or punishing employees

Question 66 1 points Save
The process of developing qualities in human resources that will enable them to be more productive is:
performance appraisal

Question 67 1 points Save
The performance appraisal should:
focus on the evaluator’s impression of the individual’s work habits
stress only performance in the position the individual holds
be acceptable to the evaluator and the individual being evaluated
focus on subjective areas of performance

Question 68 1 points Save
The form used in compiling a human resource inventory that summarizes information about organizational members who could fill a position is a:
management manpower replacement chart
position replacement form
management inventory card
human resource inventory

Question 69 1 points Save
The purpose of training is to:
serve as a recruitment tool
serve as a basis for promotion
increase the compensation of individuals
increase the productivity of employees by influencing their behavior

Question 70 1 points Save
Selection is dependent upon effective:
performance appraisal
affirmative action programs

Question 71 1 points Save
The initial attraction and screening of the supply of prospective human resources available to fill a position is:
performance appraisal

Question 72 1 points Save
Excessive rejected products, unmet deadlines, and high labor costs are all clues that help the manager:
determine those individuals who need to be terminated
determine training needs and identify needed skills
identify where to place the blame
determine needed areas for recruitment

Question 73 1 points Save
Performance appraisals can best be described as:
a one-time evaluation of an individual’s productivity
a continuing activity that provides feedback to organization members
a method of developing organizational goals
an activity without any potential weaknesses

Question 74 1 points Save
Accepted facts or truths about an object or person that have been gained from either direct experience or a secondary source are:

Question 75 1 points Save
The approach to learning that is based on the belief that behavior is a function of its consequences and that behavior leading to positive consequences is more likely to be repeated is:
cognitive learning
operant learning

Question 76 1 points Save
The basis for goal-setting strategies, which is widely used in the business world, is:
cognitive learning
operant learning
positive reinforcement

Question 77 1 points Save
Managers can avoid inappropriate attributions by doing all of the following EXCEPT:
making a greater effort to see situations as they are perceived by others
guarding against perceptual distortions
paying more attention to individual differences among subordinates
ignoring individual differences among subordinates

Question 78 1 points Save
The most common application of goal-setting is:
the path-goal theory
MBO (Cognitive Learning, moderate)
operant conditioning
selective perception

Question 79 1 points Save
A predisposition to react to a situation, person, or concept with a particular response is a/an:

Question 80 1 points Save
Which of the following is NOT one of four major causes of behavior problems?
lack of skills
lack of positive attitude
low salary
personal problems

Question 81 1 points Save
Consistently providing personnel activities that are highly valued by employees will in the long run improve attitudes, intentions, and behaviors. This management philosophy is also known as the:
golden rule
law of supply and demand
team management
human resource approach

Question 82 1 points Save
Ben believes that all women are poor drivers. This is a:
case of selective perception
self-serving error

Question 83 1 points Save
A manager who has the tendency to “sell” his or her decisions is most likely to:
be on the right-hand side of the Tannenbaum and Schmidt Leadership Continuum
be a subordinate-centered leader
be willing to give up significant freedom
want to use their authority to a large degree

Question 84 1 points Save
The OSU studies concluded that leaders exhibit two main styles of behavior:
structure behavior and employee-centered behavior
consideration behavior and job-centered behavior
structure behavior and consideration behavior
employee-centered behavior and job-centered behavior

Question 85 1 points Save
According to the characteristics of the emerging leader versus characteristics of the manager, which of the following would be associated with the leader?

Question 86 1 points Save
Generally, except for which of the following, managers increase their success by allowing subordinates more freedom in making decisions when the subordinates have:
a relatively high need for dependence
the necessary knowledge and expertise to deal with the problem
a relatively high tolerance for ambiguity
learned to share in decision-making

Question 87 1 points Save
Which approach to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader?
trait approach
behavior approach
situational approach
characteristic approach

Question 88 1 points Save
The subtle barrier of negative attitudes and prejudices that prevents women from reaching seemingly attainable top management positions is known as the:
glass door
glass ceiling
glass wall
glass barrier

Question 89 1 points Save
According to the OSU studies, the behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and follower is:
employee-centered behavior
job-centered behavior
consideration behavior
structure behavior

Question 90 1 points Save
Which of the following is a situational leadership theory?
the trait approach
path-goal theory
the Michigan Studies
the Ohio State studies

Question 91 1 points Save
The Vroom-Yetton-Jago Model is designed to:
determine the maturity level of subordinates
determine the appropriate level of subordinate involvement in the decision-making process
determine the degree of boss-centered activity that is appropriate
determine the degree of structure in the situation

Question 92 1 points Save
Which of the following is the correct sequence of the stages of group development?
acceptance, communication/decision-making, solidarity, control
acceptance, solidarity, control, communication/decision-making
solidarity, acceptance, communication/decision-making, control
control, solidarity, acceptance, communication/decision-making

Question 93 1 points Save
Which of the following is least accurate regarding groups?
they are found in all organizations
an understanding of groups can help managers raise the probability the groups will cause desirable consequences for the organization
groups inevitably form in all facets of organizational existence
groups invariably cause desirable consequences within the organization

Question 94 1 points Save
A formal group of organization members who interact with one another to accomplish some nonroutine task is a/an:
work group
command group
interest group
task group

Question 95 1 points Save
Which stage of team development is characterized by conflict and disagreement as team members try to clarify their individual roles and challenge the way the team functions?

Question 96 1 points Save
The most fundamental ingredient for an effective teams is:
strong management support
common interests

Question 97 1 points Save
Which of the following is a procedural step that could be taken to increase the probability a committee will be successful?
rephrasing ideas already expressed
specifying the authority of the committee
bringing all members into active participation
stimulating further thought by members

Question 98 1 points Save
A set of shared values and beliefs organization members have regarding the functioning and existence of their organization is:
organizational climate
corporate culture
corporate climate
none of the above

Question 99 1 points Save
Which of the following is an organization-related step in building an effective work team?
develop clear objectives, directions, and project plans for the team
reward and recognize team members for their accomplishments
encourage team involvement
try to make the team’s work satisfying

Question 100 1 points Save
Which of the following is the correct sequence of the stages for team development?
acceptance, communication/decision-making, solidarity, control
forming, norming, storming, performing, adjourning
forming, storming, norming, performing, adjourning
norming, forming, storming, performance, adjourning